Introduction
At MEDBANK (“the Company,” “we,” “our”), we are committed to safeguarding your personal data in compliance with the Personal Data Protection Act 2012 (“PDPA”) of Singapore. Please read this Privacy Policy carefully before using our website. By accessing or using this site, you agree to the practices described in this policy.
Definition of Personal Data
“Personal data” refers to any data, whether true or not, about an individual who can be identified from that data alone or in combination with other data. This may include your name, date of birth, address, telephone number, email address, and genetic information, among others.
Collection of Personal Data
We may collect your personal data in the following circumstances:
- When you contact us: We may collect your name, email address, or other contact details via inquiry forms or email communication.
- When you voluntarily provide information: This includes any additional information you choose to share with us through forms or other means.
Purpose of Use
Your personal data may be used for the following purposes:
- To respond to inquiries: To address and reply to your questions or service requests.
- To provide relevant information or services: Including updates related to your interests.
- To comply with legal or regulatory obligations: As required under applicable laws.
Disclosure of Personal Data to Third Parties
We do not disclose your personal data to third parties without your consent, except in the following cases:
- When required by law: If disclosure is mandated by applicable legal or regulatory authorities.
- To protect life, body, or property: When necessary to protect the rights or property of the Company, or in urgent situations that involve risk to an individual’s health or safety.
Access, Correction, and Deletion of Personal Data
Upon your request and subject to verification of identity, we will allow you to access, correct, or delete your personal data within a reasonable time and scope.
Protection and Security
We take reasonable administrative, technical, and physical measures to protect your personal data against unauthorized access, loss, misuse, modification, or disclosure.
Using our Website
As with most websites, when you visit our website or use an application on our website, we may record anonymous information such as IP address (where not used to identify a specific individual), time, date, referring URL, pages accessed and documents downloaded, type of browser and operating system.
Links to External Websites
Our website may contain links to external websites. We are not responsible for the privacy practices of such third-party websites. Please refer to the respective privacy policies of those websites for more information.
Use of Cookies
We uses “cookies”. A cookie is a small piece of information that is placed on your Internet browsing software (the “browser”) by a website that you visit. It helps the website to remember information about your visit to make your next visit easier and the site more useful to you.
We may use cookies on our websites for the following purposes:
- To enable certain features and functions on our websites (e.g. remembering your browsing and other product and/or service preferences);
- To identify the causes of problems arising at web servers and to resolve these problems or improve efficiency of our websites;
- To utilize your browsing history on our Websites for market research or marketing;
- To obtain aggregated our website usage and visitation statistics;
- For purposes which are reasonably related to the aforesaid.
You may reject the use of cookies on our websites by configuring your browser to disable the use of cookies. However, this may result in the loss of functionality which may restrict your use of our websites and/or delay or affect the way in which it operates.
Changes to This Policy
We may update or revise this Privacy Policy at any time without prior notice. Any changes will take effect once published on our website.
Withdrawal of Consent
You may withdraw your consent for the collection and use of your personal data at any time by contacting us. Please note that this may affect our ability to provide certain services.
Contact Us – Data Protection Officer (DPO)
For questions, feedback, or requests regarding your personal data, please contact;
DPO, MEDBANK
8 BURN ROAD #04-04 TRIVEX SINGAPORE (369977)
E-mail : privacy@medbank.sg
When you contact us, we may require that you submit certain forms or provide certain information, including verification of your identity, before we are able to respond.